Answers to help you choose, order and care for your Remuse jewelry.
Choosing your bracelet
What is Signature?
Signature is Remuse’s laboratory-grown diamond tennis bracelet, offered in Glacier Blue, Blush Pink, Champagne and White, with sterling silver or 14K yellow gold.
How do I choose my shade and metal?
Select a diamond color and metal on the product page. The image and price update with your selection. Campaign images show styling examples; actual shade and appearance may vary.
Which bracelet length should I choose?
Measure your wrist just below the wrist bone with a flexible tape. Compare that measurement with the finished bracelet length, allowing room for your preferred fit. A bracelet’s finished length is not your wrist circumference. If you are unsure, contact us before ordering.
What are the Signature lengths?
Signature is offered in 6.5 inches (16.51 cm), 7 inches (17.78 cm), and 7.5 inches (19.05 cm), including the clasp.
Can my bracelet be resized?
Contact us before ordering if you need a different fit. Resizing possibilities depend on the design; we will confirm what is possible for your piece.
Orders and delivery
When will Signature ship?
Signature is made to order and ships in two weeks. Carrier transit time begins after dispatch. For other pieces, refer to their product-specific delivery information.
Where can I find shipping costs?
Review the available shipping options and charges at checkout, together with our shipping policy. A faster carrier service does not shorten the production time for made-to-order pieces.
Can I change or cancel my order?
Email contact@remuse.jewelry as soon as possible with your order number and requested change. We will check the production and shipping status before confirming what is possible.
How do I track an order?
Your dispatch email includes tracking information. If you have not received it or need help, contact us with your order number.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout.
Do I need an account?
You can place an order without creating an account.
Returns and care
What is your return policy?
Our published policy allows returns of eligible items within 21 days of delivery and exchanges within 30 days. Items must be unused, unworn and in the original packaging with the included tags and certificates. Exclusions apply to customized, engraved, final-sale and other non-returnable items. Read the full policy before ordering.
How do I request a return?
Email contact@remuse.jewelry with your order number. Please obtain return instructions before sending jewelry back.
How should I care for my bracelet?
Store it separately, handle the clasp gently and remove it before sport, swimming or contact with household chemicals. Contact us for cleaning advice specific to your stones and metal.
What if my order arrives damaged?
Contact us promptly with your order number and photographs of the item and packaging so we can help.