Exchange and Return Policy

Exchanges

 

  • Eligibility: Exchanges can be made within 30 days of the delivery date.
  • Conditions: Items must be unused, unworn, and in their original packaging with all tags and certificates included.
  • Process: Please contact our customer service team at [customer service email] to initiate an exchange. You will receive instructions on how to proceed with the exchange.

 

Returns

  • Eligibility: Returns can be made within 21 days of the delivery date.
  • Conditions: Items must be unused, unworn, and in their original packaging with all tags and certificates included.
  • Process: Please contact our customer service team at [customer service email] to initiate a return. You will receive instructions on how to proceed with the return.


Non-Returnable Items:

  • Customized jewelry
  • Engraved items
  • Final sale items
  • Gift cards
  • Items marked as non-returnable at the time of purchase

 

Return Process Guide

US & Canada

  1. Contact Customer Service: Email us at hello@remuse.jewelry or call +19174434044.
  2. Receive Return Instructions: Our team will provide you with a return authorization number and a prepaid return shipping label.
  3. Pack Your Item* Securely pack your item in the original packaging, including all tags and certificates. Affix the prepaid return shipping label.
  4. Ship Your Return: Drop off the package at any authorized shipping location.
  5. Refund Process: Once we receive and inspect the item, your refund will be processed within 7-10 business days.


European Union

  1. Contact Customer Service: Email us at hello@remuse.jewelry or call +3570123213.
  2. Receive Return Instructions: Our team will provide you with a return authorization number and return shipping address.
  3. Pack Your Item: Securely pack your item in the original packaging, including all tags and certificates.
  4. Ship Your Return: Use a traceable shipping method to send your item to the provided address. Customers are responsible for return shipping costs.
  5. Refund Process: Once we receive and inspect the item, your refund will be processed within 7-10 business days.


Ukraine

  1. Contact Customer Service: Email us at hello@remuse.jewelry or call +38066425353.
  2. Receive Return Instructions: Our team will provide you with a return authorization number and return shipping address.
  3. Pack Your Item: Securely pack your item in the original packaging, including all tags and certificates.
  4. Ship Your Return: Visit the nearest Nova Poshta branch or schedule a pickup through their website Nova Poshta. Provide the return authorization number and our shipping address at the branch or via Nova Poshta app. Ensure that the package is traceable and insured.
  5. Refund Process: Once we receive and inspect the item, your refund will be processed within 7-10 business days.

 

 

Important Notes

  • Refunds: Refunds will be issued to the original payment method.
  • Damaged Items: If you receive a damaged or defective item, please contact us immediately for assistance.
  • Processing Time: Please allow additional processing time during peak seasons and holidays.


For any questions or concerns, please contact our customer service team at hello@remuse.jewelry. We appreciate your trust in Remuse Jewelry and look forward to serving you again.